Trainer has a CX5 on OS 112.0.5615.134 – he can now not use Sketchup for Edu
Some issues I’ve tried – Cleared cookies and extensions. Deleted his account and added again. Laborious reset on machine. Up to date OS
When opening a file from his drive it provides the message “Sorry, We encountered an issue together with your internet browser’s WebGL assist”.
When making an attempt to open a file from inside Sketchup he will get the error “Sorry, it appears like we’re having some inside points. Our staff has been notified”.
I lent him a distinct chromebook – HP X360 (which is on the identical OS) and issues work tremendous. He is ready to open information from inside Sketchup or from his drive.
I’ve had one other trainer strive it (utilizing Asus CX5) as he makes use of the identical website – he’s getting the identical messages.
Utilizing a distinct CX5 to troubleshoot and it was on a decrease OS (93.0.4577.85) and labored tremendous – up to date to 105.0.5195.134 and it labored as effectively – up to date to 111.05563.18 and it stopped working.
Checked in chrome://flags for WebGL settings – they’re the identical on each units.
Tried with my account (admin account) with the identical consequence – works on the X360 however not CX5
College students are utilizing completely different units and haven’t had an issue. Logged a pupil right into a CX5 and similar error messages and outcomes.
