Greetings. I’m a beginner, so please be mild. I’ve been utilizing SketchUp for the previous a number of years, and my Professional subscription has renewed with no points – till this yr. First, I used to be charged twice. That was finally resolved, however now I can’t get into any of my SketchUp Professional information AT ALL. I needed to do a free trial, simply so I might sustain with present initiatives, deadlines, and so forth. What ought to I do? I simply need to click on on my information once more and begin working. Past stressed!
You’ll be able to’t log in on the internet browser or what is going on once you attempt to open sketchup?, what number of sketchup accounts do you will have? @colin can verify this for you,
Contact Assist and open a ticket.
And please put appropriate info in your profile. It helps us show you how to.
Verify if the e-mail deal with that you simply use in SketchUp has product entry:
Go to myaccount.trimble.com and verify the member part.
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Thanks for responding. I went to my account at myaccount.trimble.com, and it solely reveals the silly 30-day free trial I signed up for, simply so I can preserve utilizing SketchUp. I actually really feel like this all stems from once I was double charged at subscription renewal. They simply refunded half my cash and inadvertently shut down my account. I simply want I might communicate with an actual individual there. I really feel extremely silly and helpless.
