I’ve been utilizing the Canvas service to transform 3D lidar scan knowledge to a Sketchup mannequin. It has labored advantageous til I bought a brand new laptop computer, and now I can’t open the recordsdata despatched to me by Canvas. I’ve been utilizing Sketchup Professional 2022 til I bought new laptop computer, whereupon I downloaded Sketchup 2023. Sketchup technical assist has really helpful that I replace my NVIDIA graphics card (have performed), make sure that the NVIDIA graphics card is the default utilized by Sketchup (have performed) and replace my Home windows settings accordingly. Have performed all that, and nonetheless can’t open the recordsdata from Canvas. The graphics card I’m utilizing is the NVIDIA GE Pressure RTX 3060. There may be additionally an built-in graphics card Intel Iris XE. I can run Sketchup simply advantageous for the fashions which might be already saved on my laptop computer. I simply can’t open the brand new ones despatched by Canvas. This can be a actual downside tho. Have reached out to Canvas as properly. Anybody else skilled this?
Do you get an error message?
It is best to put up one of many recordsdata you’ve got from Canvas so others can attempt, and maybe @colin may see if the recordsdata themselves have gotten corrupted.
Sure, I get the Sketchup bug splat. I don’t suppose it’s corrupted as a result of I downloaded and opened on my outdated laptop computer. The explanation I bought a brand new one was on the outdated one, Sketchup started to crash. Undecided if it was a graphics card or RAM difficulty or what, nevertheless it simply couldn’t appear to deal with the load properly anymore.
I downloaded a number of of their instance recordsdata, and so they all open okay in 2021, 2022, and 2023. Can I attempt one in every of your recordsdata that causes issues?
certain! thanks! how would you like me to ship it? Connect it right here?
Scan To CAD XP55VTP9 (8).zip (11.8 MB)
this has all of the recordsdata in it that they ship. You’ll see the sketchup mannequin in right here as properly
The included .skp file opened in SU2023 with none points for me. The identical for importing the .dwg and .dae recordsdata.
So what do you guys suppose it’s? Is it the truth that I’ve two graphics playing cards? It’s bought to be one thing with the brand new laptop computer.
What do you utilize to unzip the file?
I simply click on on it and it unzips
Properly, one can try this on a Mac, however on Home windows it could take an additional step.
Right here’s the way it appears on my telephone:
Yep that’s it. Only a small mannequin. I’m questioning if there’s some safety setting that’s stopping it from opening.
Could possibly be, the home windows unzipper is activated by rightclicking on the zipped folder after which select ‘extract…’
You probably have put in one other extractor, it could show within the context choices.
Simply doubleclicking on a folders and recordsdata inside a zipped file works for much less complete fileformats, like textfiles and many others.
Okay. Besides that my methodology for clicking on the zipped folder nonetheless works on the brand new laptop computer. It shows all of the recordsdata together with the sketchup mannequin. I simply click on on the mannequin and it has all the time opened earlier than. Simply not now. I’ve not put in every other extractor on the brand new laptop computer.
I take advantage of 7-zip to open Zip and different compressed recordsdata.
I ponder if you happen to put in SketchUp in your laptop computer appropriately. That requires proper clicking on the downloaded installer file and choosing Run as administrator from the context menu.
