Tuesday, November 28, 2023
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‘Did not Open Doc’ – Professional


Hello, I’m having hassle opening a file – its not a giant mannequin however undecided why it was working sooner or later and never the subsequent. It retains saying ‘Did not open Doc’ when launched. Any assist can be appreciated. File hooked up.
Alcove.skp (1.6 MB)


I can’t open that file both. Maybe @colin or one of many builders can salvage one thing from it.

Is there a .skb model of the file? Are you able to open it?

No i cant appear to find that on my drive

The place had been you saving the SketchUp mannequin file? Usually a .skb file is saved in the identical listing.

Its on my WD Cloud drive and usually it’s saved in there however not on this event bizarrely.

Ah…

So that you had been working with the file saved within the cloud? That’s been proven to be not a good suggestion. It isn’t uncommon for information to turn into corrupted (not simply SketchUp information) throughout save or auto save when customers do this. If Colin has any success recovering something in your mannequin it wiill doubtless be the In Mannequin elements and their supplies. Not less than that appear to be the usual end result.



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My first query whenever you posted this in my head was, is it saved to an exterior or internet drive?



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Maybe thats whats occurred – i normally pull them from the machine to work on them however probably i simply opened from the cloud… attention-grabbing. Thanks

If you wish to save your information to the cloud, use your Trimble Join cloud storage. If you open a SketchUp file from the cloud, the .skp file is first downloaded into an area non permanent folder. Guide saves and auto saves are then completed domestically. If you end up completed engaged on the file you’ll be able to Publish again to your Trimble Join storage. Not solely does that assist to stop corruption however you mechanically have a historical past to return to if wanted.



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We had an issue with the WD cloud drive particularly. I occur to have a kind of, and so we might reproduce and repair the issue. Fairly certain there hasn’t been an replace since that repair, but it surely ought to be taken care of within the subsequent replace. I can’t let you know when that might be, however will attempt to keep in mind to come back again as quickly as I can let you know it’s prepared.

Thanks All – I take it meaning the file is nakered?

Colin that’s somewhat an odd or maybe main reply.
Firstly, does this imply you didn’t have a look at the file hooked up. otherwise you did and it may well’t be fastened?

Secondly, does this imply there’s an understanding of why non native information turn into corrupted?



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I appeared on the file to see if it had the corruption we’ve seen with the WD cloud drives. I’m not optimistic that it’s the similar. I requested the developer who did the repair whether or not he was capable of repair such affected information, however he didn’t reply to me but. Really, I spoke to him now, and he’ll have a look at the file to see whether it is that challenge, and if he can get better something.

On this explicit case it seems just like the WD software program sees the SketchUp 2021 or later file as being a compressed archive, which it’s, and the file will get recompressed with the header data now totally different. It can save you 2020 format information to the identical folder, and never get an issue.

It’s a unique challenge to the instances the place the file information actually will get corrupted. These instances have occurred for years earlier than SKPs had been compressed archives. A surprisingly excessive share of the information that I can’t get better are utilizing unicode characters within the names of supplies and different parts. It’s potential that the unicode characters are usually not surviving a save to a distant server. However that’s only a wild guess, we will’t make it go mistaken to know for certain what the trigger is.

We’ve had latest studies of individuals having hassle saving to Dropbox and Google Drive, however once more, it doesn’t go mistaken after we strive the identical steps.



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The developer was capable of rescue the file.

Alcove (recovered).skp (1.6 MB)

It was the identical WD cloud drive corruption we’ve seen earlier than.



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Thanks very a lot for recusing the file and the reason Colin. Massively appreciated.

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