We up to date to 2023 and began experiencing random crashes in dense information when switching between scenes. That is solely occurring on our older machines. I’m posting the construct information for the machines which can be appearing up in addition to the one which 2023 works on.
2023 Crashing on these
Microsoft Home windows 10 Professional Model 10.0.19044 Construct 19044
BOXX Applied sciences, Inc APEXX 2 2402
Intel(R) Core™ i7-6700K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
American Megatrends Inc. P1.30
ASRock Z170M Extreme4
Put in Bodily Reminiscence (RAM) 64.0 GB
NVIDIA GeForce GTX 980 Ti
Adapter RAM 6gb
Driver Model 31.0.15.1694
2023 Works on this Construct
Microsoft Home windows 10 Pro10.0.19044 Construct 19044
AMD Ryzen 9 5950X 16-Core Processor, 3401 Mhz, 16 Core(s), 32 Logical Processor(s)
American Megatrends Inc. 3003,
ASUSTeK COMPUTER INC. Professional WS X570-ACE
Put in Bodily Reminiscence (RAM) 64.0 GB
NVIDIA GeForce RTX 3090
Adapter RAM 24GB
Driver Model 31.0.15.1694
I’m attempting to determine what might be the trigger. The identical file works on all machines in 2022. My first guess is a video card situation given the age of the playing cards within the machines which can be crashing. Any ideas could be appreciated.
Thanks.
I can see three bugsplats despatched in out of your firm, and so they have been all from SketchUp 2023.0. Are you able to strive updating to 2023.0.1?
The downloads web page has been up to date to provide you that model:
We tried that right now on the machines that have been crashing. It continues to take action. At this level we’re going to return to 2022 on these machines till the instability is labored out.
Hello there. I’ve been getting common crashes whereas performing varied duties. The most recent one was just some minutes in the past whereas accessing the colours tab.
On reopening the file I’m not capable of entry the tabs for Mannequin, Entity, Supplies, Tags nor Shadows.
Please advise.
Timothy
Have you ever been getting Bug Splat reviews? In that case have you ever been sending them in with one thing to establish they got here from you?
I’ve been getting the Bug Splats.
I’ve solely forwarded 2 of them.
Regards
Timothy
