Tuesday, December 5, 2023
Home3D ModelingCrash ( ntdll.dll ) - Professional

Crash ( ntdll.dll ) – Professional

Sketchup couldn’t open file.
Once I click on quick reduce icon on the desktop,
Sketchup ( 23.0.419 ) can run.
however In under situation, Not begin, It crash with ntdll.dll error.
however Someday, it really works.

Crash situation :

  • Once I double-click a file.
  • Once I click on filename from the duty bar Sketchup icon

right here is eventviewer log ( in Japanese )

障害が発生しているアプリケーション名: SketchUp.exe、バージョン:、タイム スタンプ: 0x00000000
障害が発生しているモジュール名: ntdll.dll、バージョン: 10.0.22000.1761、タイム スタンプ: 0x4308e1bc
例外コード: 0xc0000374
障害オフセット: 0x000000000010c359
障害が発生しているプロセス ID: 0x1548
障害が発生しているアプリケーションの開始時刻: 0x01d97e21fca087ed
障害が発生しているアプリケーション パス: C:Program FilesSketchUpSketchUp 2023SketchUp.exe
障害が発生しているモジュール パス: C:WINDOWSSYSTEM32ntdll.dll
レポート ID: c6d3c718-96b0-4e06-bcad-bee38ea81e48
障害が発生しているパッケージに関連するアプリケーション ID: 

translated :

Faulting utility identify: SketchUp.exe, Model:, Time stamp: 0x00000000
Faulting module identify: ntdll.dll, model: 10.0.22000.1761, time stamp: 0x4308e1bc
Exception code: 0xc0000374
Fault Offset: 0x000000000010c359
Faulting course of ID: 0x1548
Faulting utility begin time: 0x01d97e21fca087ed
Faulting utility path: C:Program FilesSketchUpSketchUp 2023SketchUp.exe
Faulting module path: C:WINDOWSSYSTEM32ntdll.dll
Report ID: c6d3c718-96b0-4e06-bcad-bee38ea81e48
Full identify of the failing package deal: 
Utility ID related to the failing package deal: 

for this testing, I put together New Home windows 11 PC ( freshed put in OS ).
After New WIndows 11 began,
and I set up Sketchup 23.0.419 as demo.
I attempted 3 PC. however Identical state of affairs.

I can run Sketchup from desktop icon.
however If I click on “skp” file, not begin. Crash with NTDLL.DLL error.

I put in WIndows 11 ( Japnese ).
however I put in Sketchup English ( I eliminated Japenase language ).

In fact, I learn all thread on this discussion board.
and I re-installed all Microsoft C++ library too. however couldn’t resolve this downside.



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