Wednesday, November 29, 2023
Home3D ModelingSignal-in error for only one scholar - SketchUp for Colleges

Signal-in error for only one scholar – SketchUp for Colleges


My scholar retains getting this message when making an attempt to check in: “It appears such as you’re having bother signing in…”
We have now gone by means of the steps collectively. Popups and cookies are enabled and the scholar is utilizing a G Suite for Schooling account, similar as all different college students. The popup to login seems, however when the scholar clicks on the GSuite username to check in, the message seems once more. We’re caught on this check in loop. None of my different college students have this drawback.

@Steve_Ketchup and @Tori_SU are those most certainly to have the ability to assist. I simply tagged them, and hopefully they’ll discover that. I’ll test with them tomorrow to verify they noticed your put up.

@mme Earlier right now we launched an replace that will have addressed the sign-in challenge that your scholar is experiencing. May you please have them attempt logging in once more and tell us if the issue persists?

Additionally simply to substantiate, are they logging in utilizing the identical area as you and the remainder of your class?

Thanks @colin and @Tori_SU. My scholar is now capable of log in!



1 Like

Hello! I’ve a scholar that’s having the identical challenge. We have now tried unistalling, reinstalling, making an attempt different computer systems, PC and chromebook, and nothing appears to work. We’re utilizing Sketchup for Colleges web-based. Just one scholar encountering this challenge. Any assistance is tremendously appreciated!

I’ve the identical challenge. Everybody else can login and create an account apart from one.

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